Caring for your cake...

Caring For Your Cake


Once your cake leaves our care, we are no longer responsible. This includes any damages that occur in transport, your venue or in your home.  Please ask if you have any specific questions.


We've put together some advice below on how to transport and care for your cake:


TRAVELLING

  • ​On collection, please check your cake carefully (for example spellings, age, small details). We're not perfect and minor corrections can usually be made before you leave.
  • When carrying your cake both hands should be under the board to distribute the weight evenly. Cake boards can flex and bend if not fully supported, causing cracks in buttercream and in fondant.
  • Please be careful not to squeeze the sides of the cake box. They will touch the side of the cake and damage the buttercream covering or break any fragile decoration.
  • The cake should be travelled in vehicle with space large and flat enough to carry your cake in its box. Large/tall cakes may be in a box without a lid. The boot or a large footwell (no heaters on!) are best. 


DO NOT

 

  • Travel the cake on seats - most are sloped.
  • Travel the cake on a lap - even with the best intentions, your passenger may lean into, jolt or squeeze the cake.
  • Place items around the cake. If they slide or fall, they will cause damage.
  • Travel the cake near pets or small children.


YOU SHOULD ALWAYS


  • Go DIRECTLY to your cake's final destination. Your decorations are made with creamed butter! Every bump, curve, stop and go affects the solidity of your cake. Warm buttercream can and will slide down the sides of your cake, especially if they have heavy decorations or thick buttercream designs. Reduce the risk by going straight home or to your venue with your cake.
  • Let us know when you order if you are intending to travel a long distance with your cake.  We can take extra precautions such as internal dowels and ensure your cake is chilled before you pick it up.



STORING


  • Avoid any heaters/radiators/warm rooms or direct sunlight. Cakes need to stay below 20°C. Never leave them in an un-air-conditioned car. Direct sun through glass is also bad.
  • When at the venue, keep your cake out of direct sunlight and avoid increased temperatures near windows and please bear in mind the sun moves during the day, so a previously shady spot may not be so in a few hours.  The decorations on your cake can melt while no one is watching. The cake needs to stay below 22°C
  • Some elements of your cake should not be refrigerated for long periods of time: chocolate, fondant and florist paste. They draw moisture in the cool conditions of the refrigerator, causing condensation and drippiness when you pull them out. 
  • Your cakes are best enjoyed at room temperature, but fresh fruit and cream cheese frosting should be refrigerated if being held overnight, for food safety.
  • Handmade decorations & figures often need wire, toothpicks or wooden skewers for support. Please ask about placement of these items before serving to small children.




REMEMBER - ANY QUESTIONS, PLEASE EMAIL PRIOR TO, OR ASK ON COLLECTION.



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